Frequently Asked Questions
Distributing User Credentials to Online Care Portal
Use the template below for distributing login credentials to authorized users.
Dear [USER FIRST NAME],
Welcome to the Online Care Portal, the family portal for ComForCare / At Your Side Home care. We have created a user account for you to see the care that we provide to your family member. Here is your login info:
Url: http://www.onlinecareportal.com
Username: [USERNAME]@[OFFICEID]
Password: [PASSWORD]
If you have any questions, please contact your local ComForCare / At Your Side Home care office.
Regards,
[SENDER FIRST NAME] [SENDER LAST NAME]
[SENDER EMAIL]
Template Key
[USER FIRST NAME]: This is the first name of the authorized user.
[USERNAME]: This is the username you’ve defined for the user in Step 2.
[OFFICEID]: This is your Health Manager office ID. For example, oaklandmi
[PASSWORD]: This is the password you’ve defined for the user in Step 2.
[SENDER FIRST NAME]: This will be the first name of your office’s administrator.
[SENDER LAST NAME]: This will be the last name of your office’s administrator.
[SENDER EMAIL]: This will be the email address of your office’s administrator.
Dear [USER FIRST NAME],
Welcome to the Online Care Portal, the family portal for ComForCare / At Your Side Home care. We have created a user account for you to see the care that we provide to your family member. Here is your login info:
Url: http://www.onlinecareportal.com
Username: [USERNAME]@[OFFICEID]
Password: [PASSWORD]
If you have any questions, please contact your local ComForCare / At Your Side Home care office.
Regards,
[SENDER FIRST NAME] [SENDER LAST NAME]
[SENDER EMAIL]
Template Key
[USER FIRST NAME]: This is the first name of the authorized user.
[USERNAME]: This is the username you’ve defined for the user in Step 2.
[OFFICEID]: This is your Health Manager office ID. For example, oaklandmi
[PASSWORD]: This is the password you’ve defined for the user in Step 2.
[SENDER FIRST NAME]: This will be the first name of your office’s administrator.
[SENDER LAST NAME]: This will be the last name of your office’s administrator.
[SENDER EMAIL]: This will be the email address of your office’s administrator.
Last Updated 4 years ago