Frequently Asked Questions

Use the template below for distributing login credentials to authorized users.

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Dear [USER FIRST NAME],

Welcome to the Online Care Portal, the family portal for ComForCare / At Your Side Home care. We have created a user account for you to see the care that we provide to your family member. Here is your login info:

Url: http://www.onlinecareportal.com

Username: [USERNAME]@[OFFICEID]

Password: [PASSWORD]


If you have any questions, please contact your local ComForCare / At Your Side Home care office.

Regards,

[SENDER FIRST NAME] [SENDER LAST NAME]

[SENDER EMAIL]

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Template Key

[USER FIRST NAME]: This is the first name of the authorized user.

[USERNAME]: This is the username you’ve defined for the user in Step 2.

[OFFICEID]: This is your Health Manager office ID. For example, oaklandmi

[PASSWORD]: This is the password you’ve defined for the user in Step 2.

[SENDER FIRST NAME]: This will be the first name of your office’s administrator.

[SENDER LAST NAME]: This will be the last name of your office’s administrator.

[SENDER EMAIL]: This will be the email address of your office’s administrator.